Returns & Exchanges

Refund Policy

Please choose carefully, as we do not refund if you change your mind or if you made a mistake when ordering from the website.

We are happy to exchange your goods within 28 days with proof of purchase, providing the goods are in re-saleable condition. If you don’t wish to exchange a returned item, we will refund the original purchase price excluding freight charges, onto a Toy Collector Gift Voucher.

If the product being returned is faulty, The Toy Collector will meet their obligation to provide a remedy under The Consumer Guarantees Act.


We are happy to exchange your goods, within 28 days, with proof of purchase, providing the goods are in their original condition.

Gift Vouchers for Entrance cannot be exchanged for cash.

Where can I exchange an item?

You can either return an item for exchange to our shop or if purchased from our website you may also send it to us by post for processing. Please ensure you have your till receipt or online Despatch Record with you if you take your item into the shop. If returning a website order to us, please include a copy of your Despatch Record.

Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged. We will refund the freight portion charged, if the returned product was received damaged.

Returns Address for Website Orders :
PO Box 36811
Christchurch 8146

Cancelling An Order
Please contact us as soon as you can if you want to cancel an order. or 03-3667784

Problems with Your Order
Should any damage be found after signing for the products due to the damage being concealed (i.e. not obvious due to packaging) you must notify The Toy Collector within 24 hours of delivery. We can discuss replacement or refund options, and will have the courier driver collect the damaged item and return it to us. Contact Us

We work hard to ensure all orders are processed correctly, but sometimes a mistake may happen. Please let us know as soon as possible if you do not receive the correct goods so we can put things right. Contact Us